FREQUENTLY ASKED QUESTIONS
Q: When will my order be delivered?
A: Orders within the UK should then be delivered within two working days. Orders outside the UK but within the European Union should be delivered within 10 working days. Orders outside the EU should be delivered within 14 working days of dispatch.
Q: My order hasn't arrived, what should I do?
A: If your order is being delivered within the UK, please allow seven working days after receipt of the dispatch email before contacting us.
For EU orders, please allow 14 working days and for international parcels outside of the EU, please allow 21 working days to elapse before contacting us.
Q: Can I track my order?
A: Orders delivered via our Standard service are not tracked, however, choose an Express delivery service and your order will be tracked.
However, if your order has not arrived within the delivery dates stated above, please contact us at firstname.lastname@example.org.
Q: Can I return my order, or swap my order for a different size?
A: Of course, please contact us at email@example.com and we will explain how to do this. We have a no-quibble 90 day return policy for your peace of mind.
Q: There’s something wrong with my order.
A: We are really sorry if we’ve made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact customer service and we will resolve this for you.
Q: How do I update my account information?
A: You can do this by going into the 'My Account' at the top of the homepage, where you can edit your details such as your address, telephone number and email address. Unfortunately, you cannot update any order details once an order has been placed.
Q: How soon will you reply to my emails?
A: We aim to reply to every email within 24 hours, however weekends and bank holidays can cause a slight delay.